Introduction
Koreel AI ("we," "our," or "us") is committed to safeguarding the privacy and personal data of every individual who uses our mobile application and related services. This Privacy Policy explains how we collect, process, store, share, and protect your information when you interact with Koreel AI. We encourage you to read this document carefully to understand our data handling practices. If you have questions about this policy or our privacy practices, please contact us using the information provided at the end of this document.
This Privacy Policy applies to all features, functionalities, and services offered through the Koreel AI application where this policy is referenced or displayed.
1. How We Collect and Use Your Information
1.1 Types of Information We Collect
Personal information means any data that can be used to identify you directly or indirectly. We only collect information that is reasonably necessary to provide our services to you. The specific information we collect depends on which features you choose to use.
You may decline to provide certain information, but this may prevent you from accessing specific features of our application or limit our ability to assist you with technical support.
1.2 Information Collected Automatically
To ensure Koreel AI functions properly and to continuously improve your experience, we automatically collect certain technical information when you use our application:
- Device and technical data: Device manufacturer and model, unique device identifiers, operating system version, app version number, network configuration, and system settings
- Usage and performance data: Timestamps of service access, feature usage patterns, IP address, application performance metrics, crash reports, error logs, and update history
You may use all core functionality of Koreel AI without providing any additional personal identification information manually.
1.3 Aggregated and Anonymous Data
We collect aggregated, de-identified statistical information such as download metrics, page view counts, and feature adoption rates. This data is used solely to analyze product performance and enhance the user experience. This aggregated information does not identify individual users. However, if anonymous data is combined with information that can identify you, the combined dataset will be treated as personal information.
1.4 Third-Party Service Providers and SDKs
To deliver core features, optimize performance, and analyze usage patterns, we integrate software development kits (SDKs) from carefully vetted third-party providers. We only grant these providers access to the minimum data necessary for their services to function properly.
All third-party partners are required to adhere to strict data protection standards. We do not share sensitive personal information with these providers without your explicit consent. You may manage app permissions through your device settings; note that disabling certain permissions may affect specific features.
1.5 AI Service Partnership - PixVerse AI
To enable our custom video generation feature, we work with PixVerse AI (https://app.pixverse.ai/). Our data sharing arrangement follows these strict guidelines:
- Data shared: Images you upload (including any facial features they contain) and the text prompts you provide for video creation
- Recipient: PixVerse AI platform
- Purpose: Exclusively for generating the custom video content you request - never for marketing, user profiling, or long-term storage
- Data retention: Both parties permanently delete or anonymize all shared data immediately upon completion of video generation
- User consent: Before any data transfer occurs, you will receive a clear notification explaining what data is being shared, with whom, and for what purpose. Data transmission only occurs after you actively confirm your consent. Declining consent will only disable the video generation feature and will not impact other app functionality
- Security assurance: PixVerse AI operates under its published privacy policy (https://pixverse.ai/en/privacy-policy/). We have verified their data protection capabilities meet our standards and have executed legally binding agreements to protect your data.
1.6 Legal Basis and Purposes for Data Processing
We process your information based on valid legal grounds, including your consent, the performance of our service agreement with you, our legitimate business interests, and compliance with legal obligations. We use your information for:
- Delivering our services and content to you
- Verifying your identity and providing technical support
- Notifying you about application updates and important service announcements
- Diagnosing and resolving technical issues
- Storing and enabling downloads of content you create
- Preventing fraud and enhancing security
- Meeting legal and regulatory requirements
2. Our Commitment to Facial Data Protection
We maintain exceptionally high standards for protecting biometric and facial data. We do not proactively collect personal identifiers such as legal names, email addresses, or telephone numbers.
Any facial feature data extracted from images you upload is used only to create your personalized videos. We never store, reuse, or repurpose your facial data for commercial purposes or any use unrelated to delivering our service. Once your video is generated, we permanently delete or anonymize all biometric data immediately to eliminate any risk of unauthorized access.
3. Data Security Measures
We implement comprehensive security measures to protect your personal information during transmission and storage:
- Encryption: We use industry-standard encryption including HTTPS for all data transmissions to prevent interception, tampering, or unauthorized access
- Data minimization: We collect only what is necessary and retain data only for as long as required to deliver our services, unless longer retention is required by law
- Technical safeguards: Encrypted storage, network security systems, and intrusion prevention measures
- Access controls: Strict internal access permissions, comprehensive access logging, and regular security audits
- Vendor management: Rigorous vendor screening, contractual privacy protections, and ongoing compliance reviews
- Employee training: Regular privacy and security awareness training for all personnel
No system can guarantee absolute security. In the event of a data security incident, we will notify you promptly as required by applicable law, providing details about the incident, potential impacts, recommended steps, and our response plan. We will also notify relevant regulatory authorities as legally required.
We never sell your personal information to third parties for commercial purposes.
4. Your Data Rights and Choices
Under applicable privacy laws, you have rights regarding your personal information, including the right to access, correct, delete your data, and withdraw consent.
4.1 How to Exercise Your Rights
You may submit requests to exercise your data rights through Koreel AI's official channels. Requests submitted through other channels such as general email or customer support will be directed to our formal request process.
To process your request, we will require identity verification and clear specification of your request. We will respond to all valid requests within the timeframe required by applicable law.
4.2 Request Processing
We will process all valid requests. We may decline requests in certain circumstances permitted by law, such as:
- When the requested right is not recognized under applicable law
- When we cannot verify your identity
- When requests are vague, repetitive, or beyond our scope
- When disclosure would compromise ongoing legal proceedings or harm the rights of others
- When the data exists solely in anonymous, aggregated form
- Other circumstances permitted by law
4.3 Withdrawing Consent
Where we rely on your consent to process your data, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing we completed before your withdrawal, nor does it affect processing based on legal grounds other than consent.
5. Children's Privacy
We take the privacy of children very seriously. For purposes of this policy, "children" means individuals under the age of 14 (or the applicable age of majority under local law). Children may not use Koreel AI without parental or guardian consent and supervision.
We do not knowingly collect personal information from children without verifiable parental consent. If we discover we have collected information from a child without proper consent, we will delete that information immediately. Parents or guardians may contact us at any time to review, correct, or delete information associated with their child.
6. Third-Party Websites and Services
Our application may contain links to external websites, products, or services operated by third parties. These third parties have their own privacy policies and security practices, which are beyond our control and not governed by this policy.
We encourage you to review the privacy policies of any third-party services before providing them with your personal information. We are not responsible for the privacy practices or content of these third-party sites.
7. International Data Transfers
As part of our global operations, your information may be transferred to and processed in countries outside of your residence, which may have different data protection laws.
When we transfer personal information internationally, we comply with applicable legal requirements and implement appropriate safeguards including encryption and contractual protections to ensure your data receives an equivalent level of protection regardless of location.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post the revised policy on our official channels. For material changes, we will provide advance notice through in-app notifications or other appropriate means. Your continued use of our services after changes become effective constitutes your acceptance of the updated policy.
9. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us at:
Email: support@ruikai.xyz
We will respond to all legitimate inquiries within the timeframe required by applicable laws. If you are not satisfied with our response, you may contact your local data protection authority.